Terms and Conditions

1. Services Provided

 

1.1 At myEUConsumerRights, our mission is to empower consumers across the European  Union by providing accessible, clear, and effective legal support in disputes with businesses and public authorities. We are committed to helping individuals assert their consumer rights without the need for costly litigation or complex legal procedures.

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1.2 We offer the following services:

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1.2.1 Case Analysis: A legal assessment of your consumer case for a fee of €30.

1.2.2 Complaint Drafting: The creation of a written complaint for a fee of €50.

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1.3 You may choose one or both services. The services are provided in accordance with EU consumer law and the applicable national laws of EU Member States.

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1.4 All services and advice provided shall be based our understanding of your requirements based on information supplied by you.

 

1.5 You will at all times remain solely responsible for all documentation provided. In this respect, you accept that any advice is provided within the context of the information supplied to us and that we are ultimately not responsible for your business decisions, whether taken on the basis of that advice or otherwise.

 

1.6 Our service is provided on a “means” basis only. Juris Advisory OÜ is responsible solely for delivering a legal opinion and/or a drafted complaint based on the provided documents. We do not guarantee a favorable outcome or compensation from the trader or any subsequent mediation or legal proceedings.
 

2. Our Legal Experts and Staff

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2.1. Our services are provided by legal professionals with expertise in consumer law across various EU Member States. Our team consists of professionals knowledgeable in EU regulations and national laws applicable to consumer rights.

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2.2. While we ensure that all work is conducted by experienced professionals, our services do not constitute legal representation in court or before public authorities. Our role is strictly limited to legal counselling and document preparation in accordance with applicable laws.

3. Process of Engagement

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3.1 You may initiate a service request via the website form or by email. Our legal experts will review your request and the details of your consumer complaint. You will be required to provide an overview of the issue along with any relevant documents. Based on this information, we will assess the applicable laws and outline possible options for addressing your case. 

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Please note that it is your responsibility to ensure all relevant information is provided. Incomplete or inaccurate information may delay the service and extend the processing timeframe.

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3.2 Service Deadlines
 

3.2.1 Case Analysis: The analysis will be completed within 24 hours after receiving all required documents. If additional documents are requested and not provided promptly, the 24‑hour period will restart upon receipt.

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3.2.2 Complaint Drafting: The complaint drafting will be completed within 48 hours after the analysis is finalized. (If both services are requested, the overall deadline shall be 24- hour period plus 48 hours for the complaint). 

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3.2.3 If unforeseen circumstances require an extension of the deadline, the client will be notified before the expiry of the original period.

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3.2.4 The service is deemed complete when the legal opinion (analysis) or the drafted complaint is delivered to the client.

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3.3 Additional Requests and Monitoring

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3.3.1 Any follow-up, negotiation assistance, or further correspondence related to the trader's response will be included within the initial service, provided that it falls within the scope of the original complaint (e.g., offering to pay only part of the claimed amount or request additional clarifications). However, if the response introduces a substantially new legal issue that was not originally considered, this will require a separate consultation, with any additional fees determined on a case-by-case basis.

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3.3.2 You remain solely responsible for deciding on subsequent steps if the trader’s response is unsatisfactory.

4. Payment and Refund Policy

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4.1 Payment Terms
 

4.1.1 Payment is required before service commencement and may be made via credit card or bank transfer. An invoice can be provided upon your request.

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4.1.2 Payment confirmation is necessary to initiate the service. You must pay the fees regardless of whether or not your matter proceeds as expected or envisaged, or whether you achieve the result or objective that you wish.

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4.1.3 We reserve the right to review our fees. If there are any changes, we will let you know the new fees.

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4.2 Refunds and Cancellations

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4.2.1 If the service is not delivered within 5 business days (without prior notice of an extension), you are entitled to a full refund. 

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4.2.2 You may cancel the service within 5 hours after payment for a full refund.

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4.2.3 In any refund, any bank or transaction fees incurred will be deducted from the refund amount.

5. Your Obligations and Information Accuracy

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5.1 You must provide complete, correct, and updated information necessary for a proper evaluation of the case. You understand that we will need your full cooperation and prompt response to requests we may make from time to time.

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5.2 We shall not be held responsible for delays or issues arising from incorrect, incomplete, or misleading information provided by yourself.

6. Limitation of Liability

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6.1  Our liability is strictly limited to providing a legal opinion and drafting the complaint as per the agreed service. We are not liable for the decision of any third-party (such as a trader, mediator, or court) based on the drafted complaint.

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6.2 Any advice given by us to you is based on the applicable law, generally the laws of the Member State and of the European Union, at the date on which such advice is given. We are not able to advise you on any subsequent changes in the law and accordingly we do not accept any liability for this.

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6.3 We provide general legal counselling and advising, including: 

6.3.1 Preparation of legal documents, such as consumer complaints and legal assessments;
6.3.2 Legal aid services, which include the drafting of complaints and assistance in resolving disputes with companies;
6.3.3 Advising clients on their rights and obligations under EU and national consumer law.

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6.4 Exclusions:

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6.4.1 For avoidance of doubt, Juris Advisory OÜ is not responsible for any indirect, incidental, or consequential damages arising from the use of our services. We are not liable for delays caused by the client’s failure to provide necessary documentation or information.

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6.4.2 We do NOT provide legal representation:

• We do not represent clients in court or in any judicial proceedings.

• We do not act on behalf of clients before governmental authorities, regulatory bodies, or enforcement agencies.
   

 6.4.3 We do NOT offer mediation or arbitration services.

• We do not act as mediators, arbitrators, or third-party dispute resolution providers.
   

6.4.4 We do NOT provide binding legal opinions.

• Our assessments are based on applicable laws and precedents but are not binding legal opinions or legal guarantees.
   

By using our services, you confirm that you understand these limitations and that our role is strictly limited to legal counselling and document preparation.

7. Intellectual Property
 

7.1 We retain full copyright, database rights, and all intellectual property and proprietary rights over any original material developed, designed, generated, or created by us in the course of providing our services to you, including legal assessments, written guidance, and complaint documents.
 

7.2 Upon full payment, you are granted a non-exclusive, non-transferable, and irrevocable license to use the materials solely for the purpose for which they were provided, including submission to traders, regulatory authorities, or other relevant entities in connection with your case. This license does not grant you the right to reproduce, distribute, modify, or commercially exploit the materials beyond their intended use without our prior written consent.
 

7.3 The content of this website (including text, graphics, and logos) is protected by copyright laws and may not be reproduced without express permission.

8. Modifications to Terms

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8.1 These Terms may be updated periodically to reflect changes in law or business practices.

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8.2 Clients will be notified via email at least 30 days in advance of significant changes, except in urgent cases dictated by law.

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8.3 Continued use of the service constitutes acceptance of the updated terms.

9. Term and Termination

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9.1 Either party may terminate the service at any time by providing written notice to the other party. However, termination shall not affect any obligations already incurred prior to the termination date.

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9.2 In the event of termination:

9.2.1 Any fees, expenses, or disbursements already paid shall be non-refundable, except where explicitly stated otherwise in these Terms.
 

9.2.2 Any outstanding amounts due for services already commenced but not yet paid shall become immediately payable.
 

9.3 If termination occurs before the completion of the service, we reserve the right to retain any work already performed and not yet delivered until full payment is received.

10. Complaints

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10.1 If you have any complaints or concerns about our service, please contact us in the first instance via email at jurisadvisory.ou@gmail.com with details of your complaint.

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10.2 We will acknowledge receipt of your complaint and conduct an internal review at no cost to you. If your complaint is found to be justified, we will take appropriate corrective action.

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10.3 If you are not satisfied with our response, you may escalate your complaint to the relevant consumer protection body or regulatory authority in accordance with applicable laws.

11. Governing Law and Dispute Resolution

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11.1 These Terms and Conditions are governed by Estonian law and applicable EU regulations.

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11.2 Any disputes arising from these Terms shall be resolved primarily through negotiation, and if unresolved, in the Estonian courts.