Why Companies Make It Difficult?
- myEUconsumeRights
- Feb 2
- 2 min read
Updated: Mar 6
Many consumers don’t realize that the first step in resolving a dispute is often the simplest one—contacting the trader directly with a well-structured complaint. EU consumer law recognizes this approach, and if done correctly, it can save you time, stress, and unnecessary costs.
Why Companies Refuse to Let You Cancel
They hide cancellation options deep inside their website
They ignore cancellation requests to delay the process
They charge unfair exit fees, even when EU law protects you
However, businesses cannot force you to keep a subscription against your will. But simply telling them you want to cancel is not enough—you need a properly worded complaint to ensure they comply. If your refund request is unclear or lacks legal references, the company may ignore it.
The Common Mistake That Can Cost You Your Refund
One of the biggest mistakes consumers make is submitting informal or emotional complaints. Companies take legally structured complaints far more seriously.
What you can do: Instead of risking rejection, get a professionally drafted complaint that cites the correct EU laws and forces companies to respond.
Why This Approach Works?
Faster Results – Many disputes are resolved within days when traders receive a properly structured complaint.
Lower Costs – No need for legal action if a direct complaint leads to a refund, compensation, or contract correction.
Stronger Legal Position – If the trader ignores or rejects a well-founded complaint, you have stronger grounds for escalation.
How We Can Help?
At myEUConsumerRights, we specialize in drafting legally precise complaints that traders can’t ignore. We:
Analyze your case under EU and national consumer law.
Prepare a complaint letter referencing the relevant legal framework.
Give you clear instructions on where and how to send it.
