How Our Service Works
- myEUconsumeRights
- Feb 2
- 2 min read
Updated: Mar 6
In today's digital age, knowing and asserting your consumer rights is crucial. That's where myEUConsumerRights comes in, a leading legal support service designed to assist European Union citizens in navigating the complex world of consumer complaints and administrative disputes.
Many consumers struggle to get companies and public authorities to take their complaints seriously. At myEUConsumerRights, we help you understand your legal position, draft a well-structured complaint, and maximize your chances of a fair resolution – all while ensuring you remain in control of the process. Here’s a step-by-step breakdown of how our service works:
Case Analysis (€30)
When you submit your case, we carefully review your situation under EU and national law to determine whether your complaint has strong legal grounds.
What You Get:
We carefully examine contracts, invoices, and emails to spot legal violations and strengthen your claim.
We check which EU and national laws apply to your case.
We provide you with a clear legal opinion on whether you have the right to claim compensation, a refund, or another remedy.
If your case has low chances of success, we will let you know so you can make an informed decision before proceeding.
Example: A consumer subscribed to a gym membership but was refused cancellation despite no longer using the facility. We analyzed the contract and confirmed that under the law, unfair contract terms cannot prevent cancellation when reasonable notice is given.
Complaint Drafting (€50 – includes full analysis)
If your case has legal merit, we take it one step further and draft a compelling complaint that cites the relevant laws, making it difficult for companies to ignore. This service includes a complete legal review and the creation of a professional complaint document.
What You Get:
The complaint is written in a clear and persuasive legal format.
We reference the relevant laws and consumer rights protections.
You receive detailed instructions on where and how to send it.
Example: A consumer booked a flight that was cancelled, but the airline refused a refund. Using EU Regulation 261/2004, we drafted a complaint letter demanding compensation. The consumer submitted it, and within two weeks, the airline refunded the full amount.
NOTE: You Remain in Control – We Provide the Tools, You Take Action
At myEUConsumerRights, we do not act on your behalf or send complaints for you. Instead, we empower you with the tools and guidance to file your complaint directly.
You always send the complaint yourself – we provide the wording and instructions.
You remain in charge of all communication with the trader or public authority.
If needed, we guide you on next steps, such as escalation to alternative dispute resolution or consumer protection agencies.
Why This Process Works:
Legally Strong Complaints Get Attention – Well-drafted complaints are harder for companies to ignore. Resolution time depends on the trader’s response, but well-drafted complaints often lead to quicker settlements.
Consumers Have the Right to Claim Their Own Remedies – EU law empowers individuals to communicate directly with traders and authorities.
You Save Time and Money – No need for costly legal representation at an early stage.
Need help with a complaint? Submit your case today and take the first step toward resolving your issue!
