How to Get a Refund? Our Examples

Many consumers struggle to get fair treatment when companies refuse to acknowledge complaints. But when a complaint is structured with legal arguments, the chances of success increase significantly. At myEUConsumerRights, we help consumers craft compelling complaints, making traders take their claims seriously—often without needing further escalation.

Real Success Stories: How Our Complaints Got Results

Case 1: Defective Product – Full Refund Won

• The Problem: A consumer bought a high-end smartphone, which stopped working within six months. The store refused to repair or replace it, claiming that the defect was not covered under warranty.

• Our Solution: We drafted a complaint citing Directive (EU) 2019/771, which legally requires traders to repair, replace, or refund defective products within the warranty period.

• The Outcome: After receiving our complaint, the store immediately agreed to a full refund—no need for legal action!

Case 2: Misleading Advertising – Subscription Cancelled

• The Problem: A consumer subscribed to an online learning platform that promised unlimited access to courses. However, after paying, they realized that many premium courses required additional fees.

• Our Solution: We referenced the Unfair Commercial Practices Directive 2005/29/EC, demonstrating that the company engaged in misleading advertising by omitting key information.

• The Outcome: The company canceled the subscription and issued a refund within five days, avoiding further legal action.

What This Means for You?

✔ Companies take complaints more seriously when they are backed by legal arguments.

✔ Many disputes are resolved quickly—without the need for expensive legal action.

✔ Consumers who know their rights get better outcomes.

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